Shipping policy
We ship worldwide from our fulfilment centre. All orders are dispatched from there, so every delivery is an international shipment and passes through customs in your country.
If you are shopping from the United States, please visit glymedplus.com instead, as we do not ship to US addresses from this store.
Order processing
Orders are typically processed within a few business days of being placed. Processing times exclude weekends and public holidays in the United States. You will receive a confirmation email when your order is dispatched, including a tracking number.
Delivery estimates
Estimated transit times are provided by the carrier and shown alongside each delivery option at checkout. They are estimates only and begin once your order has been dispatched, not when it is placed. Customs processing in your country can add time that is outside our control.
Where we have not agreed a specific delivery period with you, we will deliver your order within 30 days of the day after you place it.
Duties, import taxes and customs
Orders shipped outside the United States are sold through Shopify's Managed Markets, with Global-e acting as merchant of record. Your order confirmation and billing statement may reference Global-e.
Tracking your order
Once your order is dispatched you will receive a tracking number . Tracking information can take a day or so to appear after dispatch. If your tracking has not updated for several days, contact us at hello@glymedplus.com and we will look into it.
Delays
We are not responsible for delays caused by carriers, customs clearance, weather or other events outside our control. If your order is significantly delayed, contact us and we will help you trace it.
Lost or damaged parcels
Please inspect your order when it arrives. If anything is damaged in transit, or your parcel does not arrive, contact us at hello@glymedplus.com as soon as possible with your order number and, where relevant, photographs of the item and its packaging. See our Refund Policy for how we put things right.
Delivery addresses
Please check your delivery address carefully before completing your order, as we cannot change it once your order has been dispatched. Where a parcel is returned to us because the address was incorrect, incomplete, or the parcel was refused or left unclaimed, we may pass on the cost of return shipping and of sending it out again.
Product and destination restrictions
Some products may not be available to all destinations because of local regulations on cosmetic ingredients and their concentrations. Where a product cannot be shipped to your country, it will not be available to purchase at checkout.
Collection and local delivery
We do not offer local delivery or collection in person. All orders are delivered by carrier.
Contact
GlyMed Plus
867 East 2260 South, Provo, UT 84606, United States
Email: hello@glymedplus.com
Phone: +1 385-268-6570